Account and sign-in

Sign in with an email code, edit your name and avatar, change the interface language and theme, and delete your account.

Last updated 2026-10-23

RenewSell has no password. You sign in with a six-digit code sent to your email, and the same screen creates your account the first time you use it.

This page covers signing in, editing your profile, switching language and theme, and deleting your account.

Sign in with an email code

  1. Open the sign-in page and enter your email address under Email.
  2. Click Send verification code.
  3. Check your inbox for the six-digit Verification code and type it in.
  4. Click Verify and continue.

The code expires after 5 minutes. Five wrong entries invalidate it; request a new one. Resend code is available after a 60-second cooldown. Sending a new code replaces the old one, and Use a different email goes back to the address step.

If you do not see the email, check the spam folder. Delivery problems show a message instead of a code.

NOTE

Signing in for the first time creates the account. There is no separate registration form; the sign-up page uses the same two steps and says the account is created when you verify the code. Signing up with Google is not available.

Edit your name and avatar

  1. Click your name at the bottom of the sidebar, then Settings.
  2. Open the Profile tab.
  3. Under Name, type a display name of 3 to 30 characters and click Save.
  4. Under Avatar, click Upload Avatar and pick a PNG, JPEG or WebP image.

The name is what the interface shows for you. The avatar is optional. A file above 10 MB is rejected before upload.

Switch language and theme

Both live in the menu that opens from your name at the bottom of the sidebar.

  • language switches the interface between English and 中文. It changes labels and menus, not the language of messages the Agent writes; that is set per Agent and per Target.
  • Theme offers Light, Dark and System.

The language choice affects the whole interface, including dates and the docs you are reading. Message content already written is not translated.

See your plan and credits

The card above your name in the sidebar shows the current plan, the remaining credits and a link to Upgrade. Click the credit number to open the Credits page: balance, plan, and every ledger movement — grants, reserves, settlements, refunds and expiries.

The Billing tab under Settings shows the current plan, the subscription status and the current period. Manage subscription opens the payment provider's portal for an existing paid subscription.

Delete your account

  1. Open Settings, then the Security tab.
  2. Under Delete Account, click Delete Account.
  3. Read the confirmation and click Delete.

Deletion removes your Targets, contacts, messages, conversations, Agents, knowledge bases, channel connections, credit ledger, orders and audit events, then your login, and ends signed-in sessions. One deletion receipt that records only table names and row counts stays in the audit log. It is immediate and cannot be undone. Deleting an account does not refund unused credits.

WARNING

Deleting your account is permanent. Export anything you need as CSV from the Target first. Your login stops working as soon as the deletion completes.

If you cannot sign in, write to the support address on the contact page from the address registered to the account. Support verifies your identity and runs the same deletion.

Sessions

A session lasts up to 7 days and is extended while you use the product. Log out in the name menu ends it on that browser. Signing in on another browser creates a separate session; signing out on one does not affect the other.

Related pages

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